Australian immigration assistance through OSMS is provided by Avleen Kaur, Registered Migration Agent, MARN 2318274. You can check her registration on the official OMARA register.
The Consumer Guide explains the role of a registered migration agent and the standards clients can expect. The Code of Conduct sets out professional obligations. Read these resources and ask us if you need help accessing them.
We will explain the scope of any proposed assistance, the applicable fees and the engagement arrangements. Sending an enquiry does not appoint OSMS or Avleen as your representative.”
Your written engagement arrangements explain the services, fees, payment stages and applicable refund terms. If you have a question about an invoice, cancellation or refund, contact info@overseasstudy.com.au. Nothing in our website terms removes rights that cannot lawfully be excluded.
If you are unhappy with our service, please email info@overseasstudy.com.au with the subject ‘Complaint’ or call +61 3 9055 5001. Briefly explain what happened, give your reference if available and tell us the outcome you are seeking. Please do not include unnecessary sensitive documents in your first message.
“Our nominated complaints contact will review your concerns and explain the next steps. You may also contact the Office of the Migration Agents Registration Authority about the conduct of a registered migration agent. You do not have to complete our internal process before contacting OMARA.”
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